Last updated: October 9, 2026
1. Introduction
IDITRI Exports (“IDITRI”, “we”, “us” or “our”) is a manufacturer, wholesaler, private label supplier and exporter of memory foam products and comfort solutions. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with, and the choices and rights you have. It applies to our website and to enquiries, quotations and business communication with brands, retailers, distributors and bulk buyers in India and overseas.
By using our website or sharing your details with us, you agree to the practices described in this policy.
2. Information We Collect
Information you give us
We only collect the personal information you choose to share with us, for example when you:
- Send an enquiry or request a quote: your full name, company name, mobile number, email address, inquiry type and any message or requirements you include.
- Subscribe to our newsletter: your email address.
- Contact us directly: the details in your emails, phone calls or messages, such as product, quantity, packaging and delivery requirements.
- Place or discuss an order: business details such as billing and shipping addresses, GST or tax details, and import or export documentation needed to complete the order.
Information collected automatically
Like most websites, our hosting provider may automatically record basic technical information when you visit, such as your IP address, browser type, device information, the pages you view and the date and time of your visit. This helps us keep the website secure and working properly.
3. How We Use Your Information
We use your information only for legitimate business purposes, including to:
- Respond to your enquiries and prepare quotations.
- Discuss and fulfil manufacturing, wholesale, private label and export orders.
- Coordinate production, packaging, shipping and export documentation.
- Send newsletters, sleep tips and product updates you have subscribed to.
- Improve our website, products and customer service.
- Keep our website secure and prevent misuse or fraud.
- Meet our legal, tax and regulatory obligations.
We do not sell, rent or trade your personal information to anyone.
4. Legal Basis and Consent
We process your personal information in line with applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023. Depending on the situation, we rely on:
- Your consent: for example, when you subscribe to our newsletter or send us an enquiry.
- Contract: to prepare quotations and fulfil orders you request.
- Legal obligations: to keep records required by tax, customs and other laws.
- Legitimate business interests: to run, secure and improve our business, in a way that does not override your rights.
Where you have given consent, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before you withdrew it.
6. International Transfers
As an exporter, we work with buyers and logistics partners in different countries. If you are located outside India, or if your order involves international shipping, your information may be transferred to and processed in India or other countries. When this happens, we take reasonable steps to protect your information in line with this policy and applicable law.
7. Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, including to respond to enquiries, maintain business relationships and meet legal, tax and accounting requirements. When information is no longer needed, we delete it or anonymise it securely.
8. Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Access to personal information is limited to people who need it to do their work.
No method of transmitting or storing information over the internet is completely secure, so we cannot guarantee absolute security. Please contact us straight away if you believe your information has been compromised.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your personal information when it is no longer needed, unless we must keep it by law.
- Withdraw consent at any time, including unsubscribing from our newsletter.
- Raise a grievance about how we handle your personal information.
To use any of these rights, email us at contact@iditriexports.com with the subject “Data Request”. We may need to verify your identity before acting on your request, and we will respond within a reasonable time as required by law.
11. Third-Party Links
Our website may link to other websites, such as our social media pages and the IDITRI Shop for retail products. These websites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before sharing your information.
12. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared personal information with us, please contact us and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or the law. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review this page from time to time.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you want to raise a grievance, please contact us:
- Company: IDITRI Exports
- Email: contact@iditriexports.com
- Phone: +91 99136 50364
- Address: GODAWON NUBAR 6-7, JANKI CAMPUS, BULLET TRAIN, KHDSAD TO KOSMADA, Surat, Gujarat 395013, India
